Privacy Policy

The data controller responsible for this website is:

m&s installationen e.U.
[INHABER / GESCHÄFTSFÜHRER]
Storkgasse 9
1050 Wien, Austria
Phone: +43 681 815 360 67
Email: [email protected]

We process personal data only where necessary to operate a functioning website and to provide our services. Processing is based on your consent (Art. 6(1)(a) GDPR), the performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR), our legitimate interests (Art. 6(1)(f) GDPR), or compliance with a legal obligation (Art. 6(1)(c) GDPR).

This website is hosted by [HOSTING PROVIDER NAME], [HOSTING PROVIDER ADDRESS]. When you visit our website, our hosting provider automatically collects information in server log files transmitted by your browser (e.g. IP address, date and time of the request, browser type, operating system, referrer URL). This data is not attributable to a specific person and is deleted after [RETENTION PERIOD, e.g. 7 days]. The legal basis is our legitimate interest in the technically error-free and secure operation of our website (Art. 6(1)(f) GDPR).

When you submit an enquiry through our contact form (available on the Home, Therme, Klima, Notdienst and Kontakt pages), we process the data you provide (name, email address, optionally your phone number, and your message) solely to process your enquiry and any related follow-up questions. The legal basis is your consent (Art. 6(1)(a) GDPR), granted by ticking the checkbox in the form, and our legitimate interest in responding to your enquiry (Art. 6(1)(f) GDPR). You may withdraw your consent at any time, with effect for the future, by emailing [email protected]. Data is deleted once it is no longer required to process your enquiry, and at the latest after [RETENTION PERIOD, e.g. 12 months].

Our website uses cookies. Strictly necessary cookies (e.g. for session management and form security) are used without separate consent, as they are required to operate the website (Art. 6(1)(f) GDPR). Statistics and marketing cookies (e.g. Google Tag Manager, Google Ads) are only loaded after you have given explicit consent via our cookie banner (Art. 6(1)(a) GDPR). You can withdraw or change your consent at any time, with effect for the future, via the „Cookie Settings“ link in our website footer. Details on individual cookies are available in our Cookie Policy.

Once you have given consent, we use Google Tag Manager (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to manage analytics and marketing services such as Google Analytics and Google Ads conversion tracking. These services may process personal data (e.g. truncated IP address, usage behaviour), in some cases on servers in the United States. Google is certified under the EU-U.S. Data Privacy Framework. Further information is available in Google's privacy policy: policies.google.com/privacy. These services are only loaded after your consent and can be disabled at any time via the cookie settings.

To protect our contact form from spam and automated abuse, we use Google reCAPTCHA v3 (Google Ireland Limited). Technical information (including IP address, mouse and keyboard movements, browser and device information) is transmitted to and analysed by Google to distinguish human visitors from automated access. The legal basis is our legitimate interest in protecting our website from abuse (Art. 6(1)(f) GDPR). Further information: Google Privacy Policy and Google Terms of Service.

We only disclose your personal data to third parties where necessary to perform a contract, where we are legally obliged to do so, or where you have given prior consent. The recipients named under Cookies and Google Services above are included in this disclosure.

Unless a more specific retention period is stated in this policy, we delete your personal data once it is no longer required for the purposes for which it was collected, unless further retention is required to comply with a legal obligation (e.g. statutory tax retention periods of [NUMBER] years).

As a data subject, you have the following rights:

• Right of access (Art. 15 GDPR) to the data we process about you.
• Right to rectification (Art. 16 GDPR) of inaccurate data.
• Right to erasure (Art. 17 GDPR) of your data held by us.
• Right to restriction of processing (Art. 18 GDPR).
• Right to data portability (Art. 20 GDPR).
• Right to object (Art. 21 GDPR) to processing based on legitimate interest.
• Right to withdraw consent (Art. 7(3) GDPR) at any time, with effect for the future.
• Right to lodge a complaint with a supervisory authority (Art. 77 GDPR) — in Austria, the Datenschutzbehörde, [ZUSTÄNDIGE GEWERBEBEHÖRDE].

To exercise your rights, simply contact us at [email protected].

Die rechtsverbindliche deutsche Fassung dieser Datenschutzerklärung finden Sie auf unserer Seite Datenschutz.